1预约打扫房间book for cleaning up the room
2收拾房间tidy up the room
section 5维修服务maintenance service..........................................................115
1电工的优质服务electrician’s excellent service
2抽水马桶堵住了the toilet is clogged
section 6送餐服务meal delivery service........................................................121
1订早餐order breakfast
2送餐入房delivery of order
section 7洗衣服务laundry service..................................................................127
1不会掉色的the color won’t run
2快洗且去污express service and remove stain
section 8送衣服务delivering laundry service................................................133
1送衣到客房send laundry to the room
2衣领烫焦了the collar is burnt by iron
section 9唤醒服务morning call service..........................................................138
v iv
1电话叫醒wake-up by phone
2人工叫醒服务wake-up by knocking at the door
section 10调换房间changing a room............................................................144
1房间太吵了it’s too noisy
2换一个向阳的房间change a sunny room
section 11延长住宿服务extending stay service.............................................150
1付半天的费用pay a half-day’s rent
2延长住宿extend stay
section 12丢失物品lost items........................................................................156
1行李箱丢了the suitcase was lost
2手机不见了mobile phone is missing
section 13失物招领lost and found................................................................162
1捡到一个钱包pick up a wallet
2手柄上有“w.j.”“w.j.”on the handle
section 14医疗服务medical service................................................................168
1肚子疼得厉害have a bad stomachache
2头痛得厉害have a terrible headache
chapter 3 日常餐饮服务daily food and beverage services.....174
section 1预订餐桌booking a table..................................................................175
1订一个四人的餐桌book a table for four
2订一个靠江的餐位book a table by the river
section 2迎客服务greeting service.................................................................181
1招呼客人greet a guest
2查看预订check the reservation
section 3安排就座seating guests....................................................................186
1引客入座seat a guest
2请客人等候ask the guests to wait
section 4点菜服务taking an order.................................................................192
1点餐order meal
2至尊比萨supreme pizza
section 5中餐与西餐chinese and western food..........................................198
1菲力牛排filet mignon
2喜欢吃辣菜like hot food
section 6自助餐与快餐buffet and fast-food..................................................204
1挑你喜欢吃的pick out what you like
2要一个双层奶酪汉堡take a double cheeseburger
section 7上菜服务serving dishes ...................................................................210
1北京烤鸭来了beijing duck is coming
2看上去很美味it looks very delicious
section 8上菜慢与上错菜serving late and wrong.......................................216
1上菜慢a late order
2上错菜the wrong order
section 9抱怨饮食complaining about diet...................................................222
1汤中有苍蝇there’s a fly in soup
2鸡肉不新鲜chicken is not fresh
section 10其他抱怨other complaints...........................................................228
1抱怨餐具complain about tableware
2泼洒事件spilt case
section 11结账买单paying the bill...................................................................233
1账单有误bill is wrong
2不接受支票not accept cheque
vii vi
chapter 4 商务中心服务business center services...................238
section 1会议服务convention service............................................................239
1租中型礼堂rent the medium-size auditorium
2需要添加设备need adding facilities
section 2宴会服务banquet service.................................................................245
1预订一个欢送宴会book a dinner party for farewell
2选菜单choose the menu
section 3翻译服务interpreting service............................................................251
1提供翻译服务offer translation service
2翻译服务价格translation service price
section 4票务服务ticket service.....................................................................258
1询问航班信息ask flight information
2预订下午的航班book the flight in the afternoon
section 5邮寄服务mailing service....................................................................264
1航空寄包裹mail this package by air
2寄一封特快专递信send a letter by ems
section 6传真服务fax service.........................................................................270

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