终极365天酒店饭店口语大全-MP3 本书特色

《终极365天酒店饭店英语口语大全》分为7章，77小节，154个场景，涉及日常前台服务、日常客房服务、日常餐饮服务、商务中心服务、卖场服务、康乐中心以及其他服务等，几乎涵盖了我们酒店饭店中方方面面的话题和场景，让你随时随地都能找到话题有话说。本书着重为酒店饭店的各方面提供英语语言沟通上的帮助而编写，取材时尽可能地涉及酒店饭店中的各种场景，再根据各个不同的场景给出相关的英语词汇、句子和情景对话，由点到面，易于学习。本书独创5步学习法，从熟悉词汇、牢记句型、模仿对话，到诵读短篇、知晓文化，让英语学习循序渐进，有章可循，让学习者全方位掌握每一个话题的知识。另外，通过本书，读者可以学习英语单词及地道英语表达，提高英语表达能力。还可以聆听句子、对话和短文音频，提高英语听力水平。

终极365天酒店饭店口语大全-MP3 目录

chapter 1 日常前台服务daily reception services........................1
section 1 预订客房reserving a room..................................................................2
1预订一个标准间book a standard room
2新会员订房有优惠a special rate for new members
section 2 团体预订group reservation................................................................8
1旅游团预订traveling company booking
2推荐酒店recommend hotels
section 3更改预订changing a reservation.......................................................14
1接受更改accept the change
2无法变更日期cannot change the date
section 4取消预订cancelling a reservation......................................................20
1计划改变plan change
2因有会议取消cancel for a meeting
section 5酒店情况与位置hotel information and location.............................26
1设施齐全well-equipped facilities
2走路去酒店walk to the hotel
section 6客房要求与设施room demands and facilities.................................32
1房间的情况what the room is like
2设备齐全的双人间well-equipped double room
section 7房价与付款事项prices and payments................................................38
iii ii
1房费包括早餐the rate with breakfast
2公司账户付款payment on the company account
section 8登记入住checking in...........................................................................44
1核对订单号check the order number
2我想登记入住i’d like to check in
section 9兑换外币exchanging foreign currencies ..........................................50
1货币兑换money exchange
2兑现支票cash the check
section 10店内向导asking the way..................................................................56
1洗手间在哪里where is the washroom
2去酒吧的路the way to the bar
section 11寄存物品depositing goods..............................................................61
1晚点取行李be late to claim luggage
2随身携带贵重物品take the valuables with you
section 12领取物品collecting items.................................................................67
1取行李claim luggage
2少了一件行李one piece is missing
section 13投诉与问题complaints and problems ............................................73
1水一直流个不停water keeps running
2隔壁太吵so noisy next door
section 14处理投诉dealing with complaints...................................................79
1无礼的服务态度rude service attitude
2抱怨房间很脏complain about the dirty room
section 15结账退房checking out.....................................................................85
1用现金结账pay in cash
2用旅行支票支付pay with traveler’s check
chapter 2 日常客房服务daily room services.............................91
section 1提送行李carrying luggage.................................................................92
1送行李上楼send the luggage up
2提行李下楼bring the luggage down
section 2引客进房check-in to the room.........................................................98
1为客人打开房门open the door for the guest
2帮客人安顿下来help the guest to settle down
section 3送错行李delivering the luggage to the wrong room...................104
1弄错了make a mistake
2描述行李describe the luggage
section 4清理客房cleaning up the room......................................................109

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