small talk
section 2 跟同事共进午餐
having lunch with your coworkers
section 3 虚心向同事学习
learning from your coworkers
section 4 不吝惜赞美
giving compliments
section 5 及时解决矛盾与冲突
solving contradictions and conflicts
chapter 6 办公电话 telephone communications
section 1 接听电话，礼貌得体
answering the phone
section 2 转接电话
transferring a call
section 3 可以留言
leaving a message
section 4 应对电话咨询
responding to enquiries
section 5 处理客户投诉
responding to customer’s complaints
section 6 进行电话预约
telephone appointments
section 7 与客户在电话里沟通
communicating with customers over the phone
chapter 7 举行会议 holding a meeting
section 1 会议的筹备
preparing for a meeting
section 2 会议开始了
opening a meeting
section 3 共同讨论议题
discussing items
section 4 征求别人意见
asking for suggestions
section 5 表达赞同或反对
agreeing and disagreeing
section 6 做好会议总结
drawing a conclusion
chapter 8 谈判高手 becoming a good negotiator
section 1 介绍自己及公司
presenting yourself and your company
section 2 向对方介绍产品
introducing your products
section 3 讨论合作的可能性
discussing cooperation opportunities
section 4 进行价格谈判
negotiating the price
section 5 协商合约细节
negotiating the contract
section 6 协商付款方式
negotiating payment terms
section 7 作出一些让步
making some concessions
section 8 双方签订合同
signing the contract
chapter 9 业务精英 being the best salesman
section 1 进行市场调研
conducting a market survey
section 2 开展营销活动
starting a marketing campaign
section 3 参加展会
attending trade shows
section 4 争取客户订单
obtaining purchase orders
section 5 做完美的简报
giving a perfect presentation
section 6 需要出差
being on a business trip
section 7 升职加薪啦
promotion and getting a raise
section 8 迎接年终考核
the annual evaluation
section 9 拿年终奖
getting an annual bonus
chapter 10 遇到特殊情况 special circumstances
section 1 上班迟到了
arriving late
section 2 需要加班
working overtime
section 3 向领导请假
asking for leave
section 4 开始休假
taking a vacation
section 5 进行岗位调动
transferring jobs
section 6 请辞
resigning
section 7 被解雇了
getting fired
chapter 11 休闲时光 leisure time
section 1 部门有聚会
going to an office party
section 2 相约购物
going shopping
section 3 大家一起去k歌吧
going to karaoke
section 4 欢乐的舞会
going to a dance
section 5 组织外出旅行
going on a trip

职场必备口语放口袋-260分钟MP3 作者简介

　　主编方振宇，英语专家、文化学者、出版人、策划人、“振宇英语”创始人，外语教学与研究出版社“振宇英语”系列丛书总主编，外研社荣誉作者。曾任国家级媒体记者、翻译、电台英语节目主持人、“振宇英语”专栏撰稿人、大学英语系主任、大学英语专业顾问及特聘专家教授，曾在近20多个国家游学访问，在全国多所大学为大学老师和同学进行有关英语文化与英语测试领域的巡回讲座，反响强烈。率领振宇英语团队目前出版发行“振宇英语”系列图书近200个品种，总发行量累积超过3000万册，部分图书成为全国近1503所高校馆藏珍典，还有多

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