18 包装 ...............................................................240
19 订购 ...............................................................242
20 送货／保修 ..................................................244
21 婉拒店员的推销 ..........................................246
22 抱怨店员的服务态度..................................248

chapter 07 餐饮篇
01 寻找餐厅、特色美食..................................252
02 订位 ...............................................................254
03 入席／询问想坐的位置 .............................256
04 换桌位...........................................................258
05 看菜单...........................................................260
06 西餐厅用餐 ..................................................262
07 烤肉店用餐 ..................................................264
08 自助餐厅用餐 ..............................................266
09 快餐店用餐 ..................................................268
10 询问口味 ......................................................270
11 询问酱料 ......................................................272
12 询问分量 ......................................................274
13 询问吃法 ......................................................276
14 询问饮料、甜品 ..........................................278
15 堂食／外带 ..................................................280
16 点餐 ...............................................................282
17 送错餐点／其他用餐问题 .........................284
18 食物不合胃口／对其他服务不满 .............286
19 给小费...........................................................288
20 打包 ...............................................................290
21 埋单 ...............................................................292

chapter 08 观光娱乐篇
01 寻找各类旅游团 ..........................................296
02 询问行程 ......................................................298
03 报团 ...............................................................300
04 景点购票 ......................................................302
05 买票纠纷 ......................................................304
06 参观美术馆 ..................................................306
07 参观博物馆 ..................................................308
08 露营 ...............................................................310
09 冲浪 ...............................................................312
10 潜水 ...............................................................314
11 滑雪 ...............................................................316
12 戏剧欣赏 ......................................................318
13 夜间观光 ......................................................320
14 逛跳蚤市场 ..................................................322
15 租用相关用品 ..............................................324
16 拍照留念 ......................................................326
17 购买纪念品 ..................................................328
18 街头自由行 ..................................................330

09 电话应答篇
01 打国际电话／购买电话卡 .........................334
02 寻找电话亭／借用电话 .............................336
03 打市内电话 ..................................................338
04 电话订票 ......................................................340
05 接听电话 ......................................................342
06 电话留言 ......................................................344
07 电话转接 ......................................................346
08 电话报平安 ..................................................348

chapter 10 紧急状况篇
01 遗失物品、证件 ..........................................352
02 迷路 ...............................................................354
03 汽车抛锚 ......................................................356
04 错过末班车 ..................................................358
05 遭窃 ...............................................................360
06 遭遇交通事故 ..............................................362
07 找错钱／其他金钱问题 .............................364
08 受伤 ...............................................................366
09 感冒 ...............................................................368
10 其他症状 ......................................................370
11 医院挂号、取药 ..........................................372
12 买药 ...............................................................374
13 遭遇危险情况（火灾、水灾、台风、地震） .... 376

chapter 11 交际应对篇
01 问候 ...............................................................380
02 道谢 ...............................................................382

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