实用阶梯英语:酒店英语项目实训指导书 内容简介

本教材以高职院校项目课程改革为契机，通过对涉外高星级酒店的各个重要岗位进行任务分类和职业能力测评等系统分析，并以工作任务为引领确定本课程的结构，以职业能力为基础确定本教材的内容。

实用阶梯英语:酒店英语项目实训指导书 目录

Program 1 Front Office
Task 1 Receiving Room Reservations
Task 2 Check-in Services
Task 3 Extending the Stay and Changing the Room
Task 4 Check-out Services
Task 5 Concierge Services

Program 2 Housekeeping Department
Task 1 Guiding the Guest to the Guest Room
Task 2 Chamber Services
Task 3 Laundry Services
Task 4 Other Special Services

Program 3 Fodd & Beverage Department
Task 1 Table/Private Room/Banquet Reservations
Task 2 Receiving the Guest in the Restaurant
Task 3 Taking Orders
Task 4 Serving Dishes
Task 5 Serving at the Coffee Bar

Program 4 Othe Comprehensive Trainings
Task 1 Handling Guests Complaints
Task 2 Meeting and Banquet Services
Task 3 Health and Recreation Services
Task 4 Shopping Services

实用阶梯英语:酒店英语项目实训指导书 节选

A： Welcome to our hotel， Mr. Black. I.m the room attendant. My name is Mary. Is there anything I can do for you? G： Yes. Would you please show me how to use some electric facilities in the room? A： Certainly. G： How can I make an outside call? A： Please dial "0" first， and then dial the telephone number you want. G： How about the air conditioner? A： This is the temperature control of the air-conditioner， You can turn it clockwise to adjust the temperature as you like. G： Id like to know some programs in the evening. A： Just press the button on the up-right corner in order to turn on the TV. There are 50 channels. G： My electric shaver is operated by 110 volts. A： The electrical current in your room is 220 volts. But we have prepared transformers on loan for the guest. Ill bring you one at once. G： Id appreciate that. A： Youre welcome. Im always at your service. ......

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