英文电子商务与电邮写作 本书特色
电子邮件已经成为商务交往中重要的一部分。电子邮件要远比传统的信件灵活快捷；同时它又不同于电话交流。电邮本身又可以作为商务交往中能够留存的重要文字材料。 在现代职场中，电子邮件已经成为商务交往中重要的一部分。电子邮件要远比传统的信件灵活快捷；同时它又不同于电话交流，在回复电邮之前人们有时间进行考虑，而且电邮本身又可以作为商务交往中能够留存的重要文字材料。基于此我们编写了此书。 本书分文三大部分，**部分介绍商务电子邮件的特点和写作原则；第二部分为商务英文E-mail情景范例；第三部分是附录部分。其中第二部分包括业务往来，业务开发与客户关系，付款与催款，抱怨与投诉，道歉，会议招聘与求职以及各种日常工作邮件等。
英文电子商务与电邮写作 内容简介
本书共分为商务英文Email情景范例、电子商务沟通指南两部分, 主要内容包括: 业务往来、业务开发与客户关系、付款与催款、抱怨与投诉、道歉、会议等。
英文电子商务与电邮写作 目录
开篇 商务电子邮件的特点和写作原则. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .001
**部分 商务英文Email 情景范例. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 003
**章 业务往来 Business
1. 新品发布Releasing NewProducts........................................................6
2. 介绍产品IntroducingProducts...............................................................9
3. 询价Asking for thePrice......................................................................12
4. 获取材料和信息Acquiring Documents and Information.......................15
5. 报价Quotation.....................................................................................17
6. 讨价还价Counter Offering...................................................................21
7. 价格变动通告Adjusting thePrice.........................................................24
8. 下订单Placing anOrder......................................................................28
9. 确认订单Confirming an Order.............................................................32
10. 通知装运NotifyingShipment..............................................................36
11. 取消与更改订单Cancelling and Changing an Order..........................40开篇 商务电子邮件的特点和写作原则. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
001
**部分 商务英文Email 情景范例. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . 003
**章 业务往来 Business
1. 新品发布Releasing New
Products........................................................6
2. 介绍产品Introducing
Products...............................................................9
3. 询价Asking for the
Price......................................................................12
4. 获取材料和信息Acquiring Documents and Information.......................15
5. 报价Quotation.....................................................................................17
6. 讨价还价Counter Offering...................................................................21
7. 价格变动通告Adjusting the
Price.........................................................24
8. 下订单Placing an
Order......................................................................28
9. 确认订单Confirming an Order.............................................................32
10. 通知装运Notifying
Shipment..............................................................36
11. 取消与更改订单Cancelling and Changing an Order..........................40
第二章 业务开发与客户关系 Emails for Developing Business
and Business Relations
12. 邀请潜在客户来访Inviting Potential Clients to Pay a Visit.................44
13. 与潜在客户安排会面
Arrangements for Meeting Potential
Clients.......................................49
14. 与客户会谈后的跟进Follow-up After the Visit....................................53
15. 感谢合作Thanks Note for
Cooperation..............................................57
16. 给老客户的回馈Promotions for Regular Clients................................61
目 录
1
第三章 付款与催款 Payment and Pressing Payment
17. 告知付款方式Common Payment Terms............................................66
18. 催款收账Letters for Pressing
Payment.............................................70
19. 感谢付款Expressing Thanks for Footing the Bill
...............................74
第四章 抱怨与投诉 Emails for Making a Complaint
20. 投诉发货疏漏A Complaint about an Error in Delivery.......................80
21. 投诉产品质量A Complaint about Product Quality..............................84
22. 投诉交货延迟A Complaint about Delayed Delivery...........................88
23. 投诉服务不佳A Complaint about Treatment......................................91
第五章 道歉 Apologies
24. 为缺席道歉Apology for
Absence.......................................................98
25. 为未能及时答复道歉Apology for Delayed Reply.............................101
26. 为不能按时完成订单道歉Apology for Delayed Order......................105
27. 为延迟发货道歉Apology for Delayed Shipment..............................109
28. 为货品质量瑕疵道歉Apology for Flawed Products.......................... 113
29. 为账目出错道歉Apology for Mistakes in Account............................ 118
30. 为员工的行为道歉Apology for Employee’s Improper Behavior.......122
31. 澄清责任与误解Clarifying Duty and Misunderstanding...................126
第六章 会议 Meetings
32. 会议通知Meeting
Notice..................................................................130
33. 更改会议时间Changing Meeting
Time.............................................134
34. 参会邀请Meeting
Invitation..............................................................137
35. 接受邀请Accepting
Invitation...........................................................140
36. 拒绝邀请Declining
Invitation............................................................143
37. 会议日程Meeting
Agenda................................................................146
38. 会场预定及会务安排Arranging Meeting Place and Affairs...............149
39. 会后跟进Follow-up of
Meeting........................................................152
2
第七章 各种日常工作邮件 Letters of Daily Affairs
40. 宣布培训计划Announcement of Training Plan................................156
41. 申请购买办公设施Application for Purchasing Office Equipment.....160
42. 公司裁员通知lay off
Notice..............................................................163
43. 节假日通知Holiday
Notice...............................................................166
44. 公司聚会Company’s Party...............................................................169
45. 请假Asking for a
Leave...................................................................173
46. 办公室琐事Office
Affairs..................................................................176
第八章 招聘与求职 Recruitment and Job Application
47. 确认收到应聘材料Application Acknowledgement...........................180
48. 笔试和面试通知Interview and Test Notification...............................183
49. 录用通知Job
Offer...........................................................................186
50. 拒绝录用信Candidate Rejection
Letter............................................191
51. 求职信Cover
Letter..........................................................................196
52. 简历追踪邮件
Resume Follow-up Email (Pre-interview
Follow-up Email)..............201
53. 面试追踪邮件Post-interview Follow-up Email..................................203
54. 感谢并同意入职信Job Offer Acceptance Letter...............................206
55. 拒绝接受职位信Job Rejection
Email...............................................209
第九章 其他人力资源相关邮件 Other Relevant Human Resources
Emails
56. 欢迎新进员工Welcome New Employee...........................................214
57. 新任领导上任Welcome New Leader...............................................218
58. 晋升通知Employee Promotion Announcement...............................221
59. 调职通知Transfer
Announcement....................................................225
60. 加薪提议Salary Increase
Proposal..................................................228
61. 辞职信Resignation
Letter................................................................231
3
62. 告别信Farewell
Letter......................................................................235
第十章 祝贺信 Congratulation Letters
63. 祝贺晋升Congratulation on
Promotion............................................240
64. 祝贺工作成果Congratulation on Achievement.................................243
65. 祝贺公司事业扩展Congratulation on New Business.......................245
66. 祝贺纪念日Congratulation on
Anniversary......................................247
67. 祝贺结婚Congratulation on Wedding..............................................253
68. 祝贺生日Congratulation on
Birthday...............................................257
69. 祝贺生子Congratulation on New
Baby............................................260
第二部分 电子商务沟通指南. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . 265
1. 如何在国外建立网络商城How to create a online store abroad.........266
2. 如何开户How to open your own online
store....................................269
3. 如何发货How to delivery your
item...................................................271
4. 卖家流程The process of selling
online..............................................272
5. 卖家流程范例Successful case of selling
online.................................274
6. 在线寻找合作商机Search for cooperation opportunity online............277
7. 网购整体操作流程
The complete operation process of shopping
online..........................279
8. 亚马逊网站概述：地球上*以客户为中心的公司Amazon.com overview:
the most customer-centric company on
earth...................................... 280
9. 易趣网EBay.com...............................................................................282
10. 如何付费How to
pay........................................................................284
11. 如何咨询（email 形式或qq 对话）How to consult
(email or qq)......288
12. 如何发布信息How to post
information.............................................290。信息
英文电子商务与电邮写作 作者简介
京珍文化（北京）有限责任公司，
长期从事英语图书出版及品牌的打造，有十余年英语图书出版经验。成功帮助出版社打造“疯狂英语”图书，于美国纳斯达克上市企业环球雅思合作打造“环球天下英语”品牌的图书，短时间内使得年发行码洋超过2千万。通过强大的绘画排版团队，推出拥有自主产权精美四色英语出版物，抬高英语图书出版门槛使得抄袭者成本加大，引领实用英语类出版潮流，同时延长了出版物的寿命。期望与外文出版社共同打造全新注册的“学语者”语言学习品牌。
