实用酒店英语 |
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2020-06-15 00:00:00 |
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实用酒店英语 内容简介
本书以Murphy一家入住三亚亚龙湾红树林度假酒店为故事主线编纂对话, 共分为四大板块: 前厅服务、饮食服务、客房服务和康乐服务。每个版块根据实际情况又分为多个单元, 基本囊括了酒店所有的服务内容, 具有专业性和实用性的特点。
实用酒店英语 目录
Module I Reception Service Unit 1 Reservation Unit 2 Reservation Change Unit 3 Check-in Unit 4 Baggage Service Unit 5 Message-Taking Service Unit 6 Morning Call Service Unit 7 Ticket & Car Reservation Service Unit 8 Cheek-out
Module II Food and Beverage Service Unit 1 Booking a Reservation Unit 2 Table Service Unit 3 At the Bar
Module III Housekeeping Service Unit 1 Laundry Unit 2 Child Care Unit 3 Dealing with Damage Unit 4 Asking for Repair
Module IV Recreation Service Unit 1 Beach & Swimming Pool Unit2 Fitness Club Unit 3 Spa Center
Appendix 1 Laundry Form Appendix 2 Room Type Appendix 3 Departments in Hotel Appendix 4 Position in Hotel Appendix 5 Words and Expressions in Resort Appendix 6 Famous Hotel Brand in Hainan Appendix 7 Banquet Service English Answers to Part II and Part III Reference
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